If you need to return a full payment for a claim to eMedNY you will need to Void the claim.
2. From the menu, select the Void Claim
You will then receive a dialog box asking to confirm voiding the claim. Once you select Yes, the claim status will be changed to Ready. The claim will be returned to eMedNY as a Void.
Related Articles:How to Return a Portion of a Payment to eMedNY
How to Ready a Claim
Void, Claim, Ready