Microsoft has announced that they will be ending support for Windows 7 on January 14, 2020. https://support.microsoft.com/en-us/help/4057281/windows-7-support-will-end-on-january-14-2020
Current Windows 7 users will have to upgrade their Windows software before the end service date. Customers that fail to do so will not be able to access RoutingBox or MedBatch.
RoutingBox and MedBatch will give customers an alert if they are using Windows 7 prior to logging in until they upgrade.
Follow Microsoft’s official recommendation to upgrade all machines currently running Windows 7 to Windows 10 prior to the January 14th, 2020.
Microsoft has provided a summary of the available upgrade paths to Windows 10 linked below. https://docs.microsoft.com/en-us/windows/deployment/upgrade/windows-10-upgrade-paths
The reason RoutingBox and MedBatch WILL NOT work with Windows 7 after January 14th, 2020 is due to HIPAA Compliance Requirements. If you are a health care professional already working with an IT service or MSP, then the first step should be to contact them to work on a plan to update your systems to Windows 10. HIPAA compliance security requirements can be handled by your IT provider or MSP.
Why are you waiting until now to tell us about this change?
Microsoft sent out the alert in May, we are doing this as a courtesy to our customers, as we noticed that customers are still using Windows 7.
Is this just for RoutingBox and MedBatch?
No, every program that deals with HIPAA Compliance will have to update from Windows 7.
What if I am using Windows 8 or 10?
Anything after Windows 7 is compliant.
Why can’t you walk me through the update?
This is a Microsoft update and only they are able to assist you in your upgrade process. They will also be able to give you the information regarding official system requirements.