RoutingBox allows you to Inactivate or put client on Hold when they no longer require your transportation services.
Navigate to the Scheduling tab, and then select the Clients icon.
![](https://help.intelligentbits.com/hubfs/Knowledge%20Base%20Import/help.intelligentbits.comhcarticle_attachments360009250473How_to_Make_a_Client_Inactive.png)
- Hold: Typically used when a client is temporarily ceasing transportation services. You will not be allowed to schedule a trip for a client that is marked as On Hold.
- Inactive: Typically used when a client is permanently ceasing transportation services. Inactive clients will not appear throughout RoutingBox. They can only be found through the advanced Search tab. Making a client Inactive will prompt the system to ask you if you want to cancel all their outstanding trips.
Key Terms: Inactive, Merge, ClientsFormHelp