Use the Attest feature in RoutingBox to review and confirm trip info - including GPS / geolocation data recorded for trips. You now also have the ability to correct GPS information and resend it directly to MAS.
You must import your MAS trips using the MAS Direct Connection or MAS Auto Importer in RoutingBox to attest using the MAS Direct Attestation feature.
Navigate to the Billing tab, then select the Attest icon.
1. Enter the date range you would like to submit for attestation.
2. Select whether you would like to view All, Attested or Unattested trips from the Status drop-down.
3. Select if you prefer to attest by Account or Account Class. (To get all Medicaid trips, mark Account Class, and choose Medicaid)
4. Depending on which option you selected in the previous step, either start typing the name of the Account or select the Account Class name in the drop down (typically Medicaid for Account Class, as shown above). Click Refresh and review the trip information.
5. You can click on the Audit icon to open the Tracker Audit screen. You can review the PU and DO Geolocations for the trips in more detail from this screen. This is not a required step.
6. The Status Geolocation columns are color coded to show if GPS data was captured for that status and if there are any potential problems with it. The columns are abbreviated as:
- ENR = Enroute to Pickup
- PUA = Arrived at Pickup (Pick Up Arrived)
- PUD = Enroute to Dropoff (Pick Up Depart)
- DOA = Arrived at Dropoff (Drop Off Arrived)
- DOD = Complete (Drop Off Depart)
Each status of a trip will be represented by an arrow that is color coded. The meaning of the colors are:
- Green GPS was successfully captured for this status update and the distance is within an acceptable threshold.
- Yellow GPS was successfully captured for this status update but the distance is outside of the company's specified threshold
- Red GPS was not successfully captured for this status update OR it was captured more than 1 miles away from the expected stop. Hover the mouse over the arrow to display which is the reason for the status being red.
- Gray Will display for statuses on Cancelled trips as well as the DOA and DOD statuses for No Show trips (as no GPS would be captured in these cases).
- Orange Indicates the GPS for that status has been corrected by the transporter to properly match it up to the corresponding status update (details on this process below)
7. You can double click on the checkbox in the Signed columns to review signatures and their geocoded locations.
8. Right-click on a trip and select an option from the menu to select multiple trips to submit for attestation.
Trips with all green arrows should be attestable, while trips with the red arrows may require additional review and/or correction (see Correct and Resend steps below).
9. Once you are ready to attest to the trips, click the arrow under the Submit button and select "MAS Direct Attestation"
Correct Missing GPS
If GPS needs to be corrected (whether due to driver error, technical malfunction, etc.) and relevant GPS information (meaning GPS information that was captured around the time and location of the stop) was collected by the driver app, the stops can be updated to reflect the correct information.
To do this, double click on any of the status arrows to open the "Trip GPS Details" window
- Start/End date and time - The GPS information we display in the grid are by default 30 minutes earlier than the scheduled PU time and 30 minutes later than the scheduled DO time but can be changed (you can look no more than a day before or after the trip).
- Data displayed includes the timestamp of the collect GPS data, the distance it occured from the PU stop as well as the DO stop and the Status that it is currently tied to
- The section to the right breaks down each status and displays with a red exclamation point if there are any issues with the data (missing stamp, recorded more than 1 mile from stop, etc.)
In the example above, the reason why there is a red exclamation point for the Enroute to DO status is because it was recorded after the driver drove more than a mile away from the PU before remembering to update the status. This could be corrected by scrolling back up in the list of GPS information and selecting a more appropriate point for when they really started that status.
After adjustments have been made, as long as they would be acceptable (have to occur in order, all statuses must be accounted for, have to be within 1 mile of expected location, etc.) and no more exclamation points are displayed, you can select Save to update the trips GPS information. At this point you are ready to resend the GPS data.
Resend GPS
After trips have been completed, you can view if MAS has received acceptable GPS information after 7AM on the following day (for example a trip completed on January 1st can view if GPS was received successfully after 7AM on January 2nd).
If MAS has not yet received acceptable GPS information for a trip leg, a satellite graphic will appear
If RoutingBox has acceptable GPS information you can use for any trip status that was previously lacking it, you can use the method above of first correcting the missing/ineligible GPS information and then resending it. If you click on the satellite graphic you will be presented with three options:
Select the appropriate option (read the descriptions carefully and double check the Trip ID) and click OK. If you selected the Resend option the information will be resent to MAS
You will then get a confirmation that the transmission was successful and to attempt attestation after 7AM the following day:
If the attestation screen is refreshed the satellite graphic for any trips where GPS information was resent will update to have a green check: .
If you hover your mouse over the icon you'll see when the last resend for that trip was made:
For more details regarding issues with incomplete GPS, please see our GPS Status Guide: https://help.intelligentbits.com/mas-incomplete-gps-status-guide